Return & Exchange Policy

Last updated: 1 January 2026

We check every piece before dispatch, but if something isn't right, this Return & Exchange Policy explains your options.

1. Reporting Window

• Report any issue on WhatsApp (+91 90995 71520) within 48 hours of delivery.
• For damage or wrong-item claims, an unboxing video and clear photographs are required as proof.

2. Eligible for Return or Exchange

• Wrong product, size or colour delivered (different from the WhatsApp confirmation).
• Manufacturing defect or transit damage.

3. Conditions for Acceptance

• The product must be unused, unwashed and unaltered, with original tags, packaging and any accessories intact.
• The return must be approved by us on WhatsApp before you send the item back.
• Semi-stitched items that have been cut or stitched cannot be returned or exchanged.
• Items with perfume, stains, or signs of wear will not be accepted.

4. Exchange Process

• Once your return request is approved, we will guide you on how to send the item back.
• After we receive and inspect the product (typically within 2 business days of receipt), we will dispatch the replacement.
• If the requested replacement is unavailable, you may choose another item of equal value, store credit, or a refund as per our Refund Policy.

5. Return Shipping Costs

• If the return is due to our error (wrong or defective item), we bear or reimburse reasonable return courier costs.
• For any other approved return, return shipping is borne by the customer.

6. Non-Returnable Situations

• Change of mind after dispatch, without any defect.
• Minor colour/shade variation attributable to screens or photography lighting.
• Damage caused after delivery (washing, ironing, alteration or use).